Fully OnBrand Ltd ("OnBrand", "we", "us", or "our")

Registered in England and Wales. Company No. 17075634.

Registered Office: 5 Brayford Square, London, E1 0SG.

Contact: hello@fullyonbrand.co.uk

What we collect

When you fill in a form on our website, we collect your name, company name, email address and any additional information you choose to share.

When you visit our website, we collect basic analytics data such as pages visited, browser type, and device information through cookies.

When you join a call with us, we may record the audio and video. You will be told at the start of the call and can ask us not to record. If you opt out, the recording will be stopped and the call will continue without it.

Why we collect it

We use your information to respond to your enquiry, book and prepare for calls, and follow up with you afterwards.

We may use your email address to send you occasional updates about OnBrand. You can unsubscribe at any time.

We use anonymised insights from calls and enquiries to improve our service and inform our content. No individual or company will be identified without explicit consent.

Who we share it with

We do not sell or share your personal information with third parties for their marketing purposes.

Your data is processed by third-party tools that help us run our website and business, and our email provider. These tools process data on our behalf and are bound by their own privacy and security policies.

How long we keep it

Enquiry data (form submissions): up to 12 months after your last interaction with us, unless you ask us to delete it sooner.

Call recordings and transcripts: up to 12 months after the call, unless you request earlier deletion.

Website analytics: retained in anonymised form.

If you become a customer of OnBrand, our full platform privacy policy and data processing agreement will apply.

Cookies

Our website uses essential cookies required for the site to function and analytics cookies to help us understand how visitors use the site. We do not use advertising or tracking cookies.

You can control cookies through your browser settings.

Your rights

Under UK data protection law, you have the right to access, correct, or delete the personal data we hold about you. You can also object to how we use your data or ask us to restrict its use.

To exercise any of these rights, contact us at hello@fullyonbrand.co.uk and we will respond within one month.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date.